1. General Policy
All sales made through LAMAR J EXOTIC CIGARS are final.
2. No Refunds
We do not offer refunds on any purchases, regardless of the situation, with the exception of unique cases as outlined below.
3. Unique Cases for Returns & Refunds
In rare and unique circumstances, LAMAR J EXOTIC CIGARS may consider returns and refunds. These unique cases include:
- 3.1. Damaged Products: If you receive a product that is damaged upon arrival, you must notify us within 48 hours of receiving the product. Please provide clear photos of the damaged product.
- 3.2. Incorrect Items: If you receive an item that you did not order or if an item is missing from your order, please notify us immediately.
- 3.3. Defective Products: If you believe you have received a defective product, please contact us with a detailed description of the issue along with any relevant photos.
4. Return Process
If your situation qualifies as a unique case:
- 4.1. Contact our customer service team within the specified timeframe with all necessary details and documentation.
- 4.2. Upon review, if your return is approved, you will receive instructions on how to return the product. Items sent back to us without prior authorization will not be accepted.
- 4.3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
5. Limitations
- 5.1. Any return request made after the specified timeframe for each unique case will not be considered.
- 5.2. Products must be returned in their original packaging and must not be used or tampered with.
- 5.3. Shipping costs for returning the item will be borne by the customer unless otherwise specified.
Note: For any further queries related to our Return Policy, please reach out to our customer support by clicking on the "Contact Us" link on our website or by emailing us at aldozier87@lamarjexoticcigars.com
