1. Shipping Policy - We offer FREE SHIPPING!
1.1. Processing Time All orders are processed within 24-48 hours of placement. Orders placed on weekends or holidays will be processed the next business day.
1.2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided once your order is placed, but typically range from 3-7 business days depending on your location.
1.3. Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
1.4. Customs, Duties, and Taxes LAMAR J EXOTIC CIGARS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
1.5. Damages LAMAR J EXOTIC CIGARS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
2. Payment Information
2.1. Accepted Methods of Payment For online purchases, we accept credit card payments only.
2.2. Credit Card Security We prioritize the security of your financial information. All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, processed, and stored securely on gateways. We do not store your credit card information on our servers.
2.3. Transaction Confirmation Upon completing a purchase, a receipt will be emailed to the address you provided during the checkout process. Please keep this receipt for your records.
2.4. Currency All transactions are processed in the currency displayed on our website.
2.5. Refunds and Cancellations All sales are final. However, if there is an error with your order or if you receive a defective product, please contact our customer service team to resolve the issue.
Note: For any further queries related to Shipping & Payment, please reach out to our customer support by clicking on the "Contact Us" link on our website or by emailing us at aldozier87@lamarjexoticcigars.com
